Lkb8 Privacy Policy – How We Protect Your Information
Lkb8 takes its responsibility to protect every user's privacy seriously. This policy clearly outlines what information we collect, how it is used, who it is shared with, and your rights as a Malaysian user to access or request deletion of your data.
Last updated: 2026. This policy applies to all lkb8 users in Malaysia.
1. Information We Collect
When you register and use the lkb8 platform, we collect the following categories of information:
Account Information
Your full name, phone number, email address, date of birth, and identification number (MyKad) provided during registration. This information is required to verify your identity (KYC process) and ensure only eligible individuals can use the platform.
Device & Browser Information
Your IP address, device type, operating system, browser type, and screen resolution are collected automatically when you access lkb8. This data is used to detect unauthorised access and optimise the interface display for your device.
Local Payment Information
To process deposits and withdrawals in MYR (RM / MYR), we collect information related to the bank account or e-wallet you use. Credit or debit card numbers are not stored directly by lkb8 — all transactions are processed through secure, standards-compliant payment channels.
Sections in This Document
- 1. Information Collected
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage, Security & Third Parties
- 5. User Rights
- 6. Policy Changes & How to Contact Us
2. How We Use Your Information
Lkb8 uses collected information solely for purposes related to platform operations and user experience. We do not sell your personal data to third parties for marketing purposes.
Account Verification & Security
Account information is used to verify your identity at login, process KYC verification prior to your first withdrawal, and detect any suspicious activity that may involve your account. These are protective measures that safeguard both you and the platform against fraud.
MYR Transaction Processing
Payment data is used solely to process deposits and withdrawals in MYR. We ensure every transaction is credited to the correct account, and payment records are retained for verification purposes in the event of any transaction dispute.
Platform Improvements
Anonymised usage data — such as most-visited pages and interface response times — is analysed to identify areas for improvement. This helps lkb8 deliver a faster, smoother experience for all Malaysian users.
Service Communications
Your email address and phone number are used to send account-related notifications such as deposit confirmations, security alerts, and policy updates. These communications cannot be fully unsubscribed from as they are part of secure account operations.
3. Use of Cookies & Tracking Technologies
Lkb8 uses cookies — small text files stored in your browser — to enhance your experience on the platform. We use several types of cookies:
- Session cookies: Keeps you logged in throughout your active session so you don't have to sign in again every time you navigate to a new page. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so the lkb8 interface appears according to your preferences on every visit.
- Analytics cookies: Used to understand how users interact with the platform as a whole — without collecting any personally identifiable information. This data helps us identify pages that need improvement.
- Security cookies: Helps detect suspicious login attempts and protects your account from unauthorised access.
You can configure your browser settings to block or delete cookies at any time. However, blocking session cookies may affect login functionality and your overall experience on the platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal information collected by lkb8 is stored on servers protected with industry-standard encryption. We use SSL protocols to ensure that all data transmitted between your device and our servers cannot be intercepted by unauthorised third parties. Access to users' personal data is restricted to operational staff who require it to carry out specific duties, and all staff are bound by strict confidentiality obligations. Your data is retained for as long as your account remains active or as long as necessary to fulfil legal and financial obligations.
Third-Party Sharing
Lkb8 does not sell or rent users' personal data to any third party. However, in certain circumstances we may need to share information with:
- Payment providers: to process deposits and withdrawals in MYR via DuitNow, GrabPay, or bank transfer;
- Relevant authorities: when required by Malaysian law or a valid court order;
- Technical service providers: that assist with platform infrastructure operations, subject to strict confidentiality agreements.
5. User Rights Regarding Personal Data
As a lkb8 user who is a Malaysian resident, you have the following rights regarding the personal information we hold about you:
You have the right to request a copy of the personal information we hold about you. Submit your request via our support email and it will be processed within 14 business days.
If your personal information stored in the lkb8 system is inaccurate or out of date, you have the right to request a correction. Log in to your account panel to update basic details, or contact support for changes that require additional verification.
You may request account closure and deletion of your personal data. Please note that we may need to retain certain transaction records for the period required under Malaysian financial law before full deletion can be carried out.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
Lkb8 reserves the right to update or amend this Privacy Policy at any time in line with changes to laws, technology, or platform operating practices. The latest version will always be published on this page with a clear update date. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how lkb8 manages your personal information. If any material changes require your renewed consent, we will notify you via the email address registered to your account.
How to Reach Our Privacy Team
For any enquiries regarding this Privacy Policy, data access requests, or complaints about the handling of your personal information, please contact us by email at [email protected]. Please include "Privacy Enquiry" in the email subject line so it can be handled promptly. Our team will respond within seven business days.
More Questions? We're Here to Help
Reach the lkb8 team at [email protected] for any queries about your data privacy. Or check our FAQ page for quick answers on accounts, security, and payments.